Tenant's Toolkit

Deposit Protection

Tenancy Deposit Schemes

If you are taking a deposit from your tenant, you must use a government-backed scheme to ensure your tenants will get their deposit back if they:

  • meet the terms of your tenancy agreement
  • don’t damage the property
  • pay the rent and bills

You (or your letting agent) must put your tenants’ deposit in the scheme within 30 days of getting it.

You must also give the scheme's Prescribed Information to your tenant within 30 days 30 days. To check the requirements of your chosen scheme, see the RLA's guidance here.

Available schemes

You can use any of the following schemes if your property is in England or Wales:

All tenancy deposit protection schemes offer you 2 options:

  • the scheme hold the deposit for free - known as a 'custodial' scheme
  • you or the agent holds the deposit and you pay the scheme to insure it - known as an ‘insured’ scheme

Note: If you receive a valuable item as a deposit instead of money (for example a car or watch), you don’t have to put it in a tenancy deposit protection scheme.

At the end of the tenancy

The deposit must be returned to your tenants within 10 days of you both agreeing how much they’ll get back.

If you’re in a dispute with your tenants

The deposit is protected in the scheme until the issue is settled.

If you’re in an ‘insured’ scheme, you or the agent must give the deposit to the TDP scheme. They will hold it until the issue is settled.

Holding deposits

If you’ve received a holding deposit from your future tenants (money to ‘hold’ a property before an agreement is signed), you don’t have to protect it. Once they become tenants the holding deposit becomes a deposit, and you must protect it.

Deposits made by a third party

You must use a TDP scheme even if the deposit is paid by someone else, like a rent deposit scheme or a tenant’s parents.

For more information, visit the GOV.UK page here.