Tenant's Toolkit

Making Repairs

External Repairs

To keep in good repair the structure and exterior of the property including:

  • Drains, gutters and external pipes
  • The roof, but not any aerial or satellite equipment which was not installed by the Landlord
  • Outside walls, outside doors, windowsills, window catches, sash cords and window frames including necessary external painting and decorating
  • Pathways steps or other means of access.

Internal Repairs

To keep in good repair and proper working order any installations for space heating, water heating and sanitation and for the supply of water, gas and electricity, including:

  • Basins, sinks, baths, toilets, flushing systems and waste pipes
  • Electric wiring, gas pipes and water pipes and smoke alarms that are connected to the mains
  • Water heaters and central heating installations.

These are your statutory obligations. There are other aspects of repair, such as decoration, or other improvements the tenant may wish to make, which should be agreed between you and the tenant.

Tip: Don't reject a tenant's suggestion for an improvement without hearing their reasoning. It could improve the value of the property or lead to fewer problems over time.